Customer Services

Cost & Timing

• We deliver nationwide throughout New Zealand on overnight delivery. Saturday and Sunday deliveries are not available.
• Orders are delivered Monday to Friday, from December 15th - 23rd (excluding Saturday or Sunday).
• Postage and packaging cost is worked out on on the orders destination, plus a percentage of the order value.
• Please ensure that you or someone is there to receive the delivery. It may be easier for your delivery to arrive at your workplace.

Quality & Service Guarantee

Your Champers Hampers should arrive in perfect condition.  Refrigerated and frozen items will last for up to 48 hours without requiring additional cooling.  If you are not satisfied with your order, please contact us and we will endevour to make a partial or total refund, or re-send the product concerned.

Exchange / Returns Policy

Champers Hampers is committed to providing the very best in customer satisfaction. Every care is taken with packaging and sending of items.

Please note that food items are perishable and are neither exchangeable nor refundable, unless they arrive in an unsatisfactory condition. If this is the case, please contact us immediately and we will either make a partial or full refund, resend the product or another product to the same value.

Experiencing problems with your order or service?

At Champers Hampers, not only are our products of the very highest quality, so is our service.  We will do everything in our power to put things right quickly if you are not satisfied.

Please contact us as soon as possible so we may take action on your behalf.

Rural Deliveries

For rural deliveries, couriers will only deliver overnight as far as your local agent.   It is up to you to organise pick-up from your local agent.  Champers Hampers will take no responsibility for products whatsoever from the time of arrival at your local agent.

If you have any questions or concerns with regards to this policy, please contact us.